Refund and Returns Policy

Effective Date: 01 Fec 2025

At Levnor.pk, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help! Please read our refund and return policy carefully.

1. Return Eligibility

You can request a return or exchange if:
✅ The item is defective, damaged, or incorrect upon arrival.
✅ The item is unused, in its original packaging, and includes all tags and accessories.
✅ The request is made within 7 days of receiving the product.

Items Not Eligible for Return:
❌ Used, washed, or damaged products (unless received in defective condition).
❌ Personalized or perishable items.
❌ Sale or clearance items (unless faulty).

2. Refund Policy

• Full Refund: If the item is out of stock or cannot be replaced.
• Partial Refund: If an issue is resolved through a discount or credit.
• Refund Method: Refunds are processed via original payment method or store credit within 7-14 business days.

3. Exchange Policy

• If you received the wrong or damaged product, we will replace it at no extra cost.
• Exchanges are subject to product availability.

4. How to Request a Return

1️⃣ Contact Us at [email protected] or within 7 days of delivery.
2️⃣ Provide order details and photos of the product showing the issue.
3️⃣ Our team will review your request and arrange a return or refund accordingly.

5. Return Shipping

• If the return is due to our mistake (wrong, defective item), we’ll cover the return shipping cost.
• If returning for personal reasons (change of mind), the customer will bear the return shipping charges.

6. Changes to This Policy

We reserve the right to modify this policy at any time. Any updates will be posted on this page.

For any questions, feel free to reach out to our support team. Your satisfaction is our priority! 😊

📧 [email protected]

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